Method & Docs Pty Ltd (ACN 699 816 503) trading as DIY DUI Method ("we", "us" or "our") is committed to protecting the privacy of all users ("you" or "your") of the diydui.com.au website, the DIY DUI program platform at app.diydui.com.au, and our digital legal information programs (together, "DIY DUI"). This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1 Collection of Personal Information
We may collect personal information when you:
- Visit diydui.com.au or app.diydui.com.au
- Create an account, purchase or access one of our programs
- Complete the onboarding questionnaire, checklist or other program steps
- Use the AI-assisted tools, such as the submissions builder
- Subscribe to our newsletter or email updates
- Contact us with a question, feedback, or request
- Interact with our website, support channels, or social platforms
The types of personal information we may collect include:
- Your name and contact details, including email address and phone number
- Account and login details, including email verification codes
- The state of your matter (New South Wales or Queensland)
- Details about your legal matter that you choose to enter, such as the charge, readings, court date, traffic and criminal history, employment, licence needs and personal circumstances
- Content you create or upload in the program, such as draft submissions, apology letters and character reference details
- Payment and transaction details (card payments are processed by Stripe, see section 6)
- Website and app usage and interaction data, including through cookies and privacy-friendly analytics tools
Sensitive information
Some information you enter, such as criminal or traffic history, or health, alcohol or drug use information, may be sensitive information under the Privacy Act. We collect it only with your consent, which you give by choosing to enter it into the program, and only to provide the program to you. Please only enter information that is needed for your matter.
2 Use of Personal Information
We collect and use your personal information to:
- Provide access to the programs hosted on diydui.com.au and app.diydui.com.au
- Generate your personalised checklist and AI-assisted draft submissions and documents from the information you enter
- Process payments and issue receipts
- Manage your account and your 180-day access period
- Communicate with you about your account, support needs, or product updates
- Respond to queries or concerns you submit
- Deal with refund requests, complaints and chargebacks
- Improve our product, services, and user experience
- Comply with legal obligations
We may also use de-identified or aggregated data for platform improvements and analytics.
3 Storage, Retention and Deletion
- All personal information you provide, including any case-related information, is stored securely and protected by encryption in transit and other industry-standard security measures.
- Access is strictly limited to authorised personnel only and protected by secure login systems.
- We do not sell your personal information. We disclose personal information only as set out in section 4.
- We keep your account and case-related information while your program access is active. Access lasts 180 days from the date of purchase.
- We will delete or de-identify your personal information, including any case-related information you submit, within 180 days after your access period ends, unless we are required by law to keep it longer, or we reasonably need it to deal with a refund request, complaint, chargeback or dispute.
- Payment and transaction records are kept for as long as required by tax, accounting and other laws.
- You can ask us to delete your information earlier by contacting us. If you do this while your access is active, your access may end.
4 Disclosure of Personal Information
We will only disclose your personal information to:
- Trusted third-party service providers who support our operations, such as website and app hosting, database, email delivery, analytics, payment processing (Stripe) and AI technology providers (see section 5)
- Our payment provider, where reasonably needed to respond to a chargeback, as described in our Refund Policy
- Legal or regulatory authorities when required or authorised by law
- Anyone else, with your consent
We require our service providers to handle personal information only for the purpose of providing their services to us. We do not sell or rent your personal information under any circumstances.
5 AI-Assisted Tools
Our programs include AI-assisted tools that generate draft submissions and other documents from the information you enter. To do this, the information you enter into those tools is sent to, and processed by, our AI technology provider, OpenAI. OpenAI may process and store that information in the United States. OpenAI processes this information subject to OpenAI's API data terms.
- We aim to send only the information needed to generate your drafts.
- Please do not enter information that is not needed, such as other people's personal details beyond what is necessary for your documents.
- AI-generated content is a draft only and must be reviewed by you. See our Website Disclaimer at https://diydui.com.au/disclaimer/.
6 Payments
Payments are processed by Stripe through a secure checkout. We do not receive or store your full card details. We receive only the information we need from Stripe to confirm your payment, grant access and keep records. Stripe handles your payment information under its own privacy policy and may process it outside Australia.
7 Data Security
We use industry-standard practices to protect your information, including:
- Secure cloud storage with reputable providers
- HTTPS-secured website and data transmission
- Access controls and user authentication
- Monitoring and alerts for suspicious access or breach attempts
8 Overseas Disclosure
Some of our service providers, including our AI technology providers, payment processor and hosting providers, may store or process personal information outside Australia. These countries include the United States, where our AI technology provider, OpenAI, may process and store information, and may include other countries where our service providers operate. Before disclosing personal information overseas, we take reasonable steps to ensure the overseas recipient handles it in a way that is consistent with the APPs, as required by APP 8.
9 Our Website and App
This Privacy Policy applies to both diydui.com.au and app.diydui.com.au. These sites may use cookies and similar technologies to keep you logged in, remember your preferences and understand how the sites are used. You can control cookies through your browser settings, but some features may not work without them. Our sites may link to third-party websites. We are not responsible for the privacy practices of those websites.
10 Access and Correction
You have the right to request access to or correction of your personal information at any time. Please contact us using the details below. We will respond within a reasonable period.
11 Complaints
If you believe we have breached your privacy rights, please contact us in the first instance. We will aim to respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12 Changes to this Privacy Policy
We may update this Privacy Policy from time to time by publishing a revised version at https://diydui.com.au/privacy/. The updated version applies from the date it is published.
13 Contact Us
Method & Docs Pty Ltd trading as DIY DUI Method
ACN: 699 816 503
Email: diyduimethod@gmail.com
Website: https://diydui.com.au
Related documents: Terms and Conditions, Refund Policy, Website Disclaimer.