Important: This Privacy Policy explains how DIY DUI collects, holds, uses and discloses personal information when you access our website, create an account, purchase a product, use our platform, complete questionnaires, generate documents, contact support, or otherwise interact with us.
By using this website or platform, you acknowledge that you have read this Privacy Policy.
In this Privacy Policy, DIY DUI, we, us and our means [insert legal entity name] ABN [insert ABN]. You and your means the person accessing the website or platform or otherwise dealing with us.
We are committed to handling personal information responsibly and transparently.
We aim to manage personal information consistently with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) where it applies, and the Australian Privacy Principles.
This Privacy Policy is intended to help you understand what information we collect, why we collect it, how we use it, how we protect it, and the choices available to you.
We may collect personal information that is reasonably necessary for our functions and activities, including to provide access to the DIY DUI website, digital products, platform features, customer support and related services.
The types of personal information we may collect include:
Some information collected through the DIY DUI platform may be sensitive or highly personal in context, even where it is not “sensitive information” as specifically defined under privacy law.
Depending on what you choose to provide, this may include information relating to allegations, court matters, licence history, health issues, medications, counselling, alcohol or drug use, family circumstances, employment difficulties, or other personal background matters.
We ask that you only provide information that is reasonably necessary for your use of the platform or for the support you are requesting.
Where you choose to provide sensitive or delicate information through the platform, you consent to us collecting, storing, using and disclosing that information for the purposes described in this Privacy Policy.
We may collect personal information directly from you when you:
We may also collect information automatically through cookies, analytics tools, server logs and similar technologies when you use the website or platform.
In some cases, we may receive information from third parties, such as payment providers, identity providers, analytics services, login authentication providers, hosting providers, customer support tools, or people acting on your behalf.
We may collect, hold, use and disclose personal information for purposes including:
The platform may allow you to input personal and court-related information into AI-assisted tools to generate draft wording, structured content, summaries, checklists or other preparatory material.
Where you use these features, the information you provide may be processed through integrated software systems, models or service providers for the purpose of generating the requested output and improving the operation, safety and reliability of the platform.
You should avoid entering unnecessary personal information and should not upload material unless you are comfortable that it is reasonably required for your use of the service.
We may use cookies, pixels, tags and similar technologies to operate the website, remember preferences, keep users signed in, understand website traffic, measure marketing performance and improve user experience.
These technologies may collect information such as browser type, IP address, pages visited, time spent on pages, referring website data and general usage behaviour.
You can usually control cookies through your browser settings. However, disabling some cookies may affect website functionality.
We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including to:
We do not sell your personal information to third parties.
Some of the third-party service providers we use to host data, analyse usage, process payments, deliver communications or support AI-assisted platform functionality may be located outside Australia or may store or process data using overseas infrastructure.
Where this occurs, we take reasonable steps to use reputable providers and to ensure that handling of personal information is subject to appropriate protections, contractual safeguards, or service terms where reasonably available.
By using the website and platform, you acknowledge that some disclosures or storage arrangements may involve overseas recipients.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Those steps may include access controls, authentication measures, encryption, secure hosting arrangements, monitoring, backups, restricted internal access, and operational security procedures appropriate to the nature of the information held.
However, no system or method of transmission over the internet is completely secure. We cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain records, respond to disputes, comply with legal obligations, enforce our terms, and protect our legitimate interests.
When personal information is no longer reasonably required, we will take reasonable steps to destroy it or de-identify it, subject to any legal, regulatory, operational or evidentiary requirements that justify retention.
You may request access to personal information we hold about you, and you may request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify your identity before providing access or making corrections.
In some circumstances, the law may permit or require us to refuse access or correction. If that occurs, we will provide written reasons where required or appropriate.
We may send you service-related communications about your account, orders, support matters or important platform updates.
We may also send you marketing or promotional communications where you have requested them, consented to receive them, or where otherwise permitted by law.
You can opt out of marketing emails at any time by using the unsubscribe link in the message or by contacting us directly.
The DIY DUI platform is intended primarily for adults dealing with legal or court-related issues. We do not knowingly collect personal information from children as independent users of the platform without appropriate authority.
If we become aware that personal information has been provided inappropriately by or about a child, we may take steps to delete or restrict that information where appropriate.
Our website or platform may contain links to third-party websites, services or platforms. We are not responsible for the privacy practices of those third parties.
You should review the privacy policies of any third-party services you use in connection with our platform.
If we become aware of a data breach affecting personal information we hold, we will assess the incident and take steps appropriate to the circumstances.
Where we are subject to the Privacy Act 1988 (Cth) and an eligible data breach occurs, we will comply with applicable notification obligations, including notifying affected individuals and the Office of the Australian Information Commissioner where required by law.
If you have a complaint about how we have handled your personal information, you may contact us using the details below. Please provide enough information to help us understand and investigate your complaint.
We will consider your complaint and respond within a reasonable time.
If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner.
We may update this Privacy Policy from time to time to reflect changes to our platform, technology, legal obligations or information-handling practices.
The updated version will be published on this page with a revised “Last updated” date. Your continued use of the website or platform after changes are published constitutes acceptance of the updated Privacy Policy.
If you have any questions, requests, correction requests, access requests or complaints about this Privacy Policy or our handling of personal information, please contact:
[insert business name]
Email: [insert privacy/support email]
Website: [insert website URL]
Postal address: [insert business address]